The hiatus since my last post was not (only) due to my lack of time or inspiration, but because Cable & Wireless, owners of the DSL line that I use, cut me off for five days. I had forgotten to pay my phone bill, and ten days later, the line was suspended. I immediately paid the outstanding amount and the phone line was back on within seconds. Not so the DSL. It took five days of patient and persistent complaining to C&W Customer Service (an oxymoron) before the line was back in synch. I had to explain the situation over a dozen times, and each time the response was inadequate.
What is the problem with the line?
It *should* be working.
When will it be fixed?
You are in a queue and will be dealt with in due course.
How many other cases are in the queue and how long will it take before I am dealt with?
Within 24 hours/within five days/between five and ten working days …
WHAT THE …?! (as my six-year-old says)
It’s back up now, so I guess I should just be grateful, right? No way! By the power of Google ranking and Technorati tags I shall have my revenge! Muahahahaha! Oh yeah, and don’t think this is the first time.
Technorati tags for this post:
Welcome to Cable & Wireless Jamaica, the worst company in the Caribbean, I h8 Cable and Wireless Jamaica, C&W sux, Cable and Wireless colonial monopoly, Jamaica rip-off, unable & worthless, no cable, no wire, no service, B mobile, it feels good, it is bad, homefone, exploiter of the poor, squeezing blood from a stone, expensive, cheater, inefficient, antiquated technology, dinosaur, outclassed, Get highspeed internet today, maybe, or in five to ten working days, netspeak, now you’re talking, now you’re not, a fi wi cricket, a wi fi profit, elearning, e for exploitation, pushtalk, pay through the nose, (other suggestions welcome).